How we work

Printboy offers optional SMS/MMS customer-care messaging for customers who contact us about printing services, quotes, artwork, mockups, orders, pickup, shipping, or customer support. How consent is obtained: Customers initiate a telephone call with Printboy. When SMS/MMS would be useful for the customer's request, our receptionist asks for verbal permission before sending a message. The verbal consent request used during the call is: “Would you like me to send you a text from Printboy at this number so you can reply with your artwork or information? Message and data rates may apply. Message frequency varies. Reply STOP to opt out or HELP for help.” The customer must affirmatively agree before Printboy sends the SMS/MMS message. If the customer declines, no text message is sent. Consent to receive SMS/MMS messages is not a condition of purchasing goods or services. Messages are limited to customer care related to the customer's inquiry or order. Message frequency varies according to the customer's request. Message and data rates may apply. Reply STOP to opt out or HELP for help. Mobile opt-in information and consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. SMS/MMS number: (321) 529-3731 Business: Printboy FL LLC Website: printboy.co

All custom-printed products are made to order specifically for the customer and are generally not eligible for return or exchange due to sizing, color preference, or other changes after production has begun. If your order is damaged, defective, misprinted, or materially different from the approved order, contact Printboy within 7 days of receiving or picking up your order. Please include your name, order information, a description of the issue, and photos when applicable. Printboy will review the issue and, when appropriate, provide a reprint, replacement, refund, or other reasonable resolution. Orders cancelled before production begins are eligible for a full refund. Once production has begun, cancellation or modification may not be possible. Customer-supplied garments are accepted for printing. Because Printboy did not manufacture or supply these garments, Printboy is not responsible for pre-existing defects, manufacturer inconsistencies, sizing issues, or other problems with the garment itself. If a customer-supplied garment is damaged as a direct result of Printboy's printing process, contact us so the issue can be reviewed. Colors displayed on screens and digital mockups may vary somewhat from the finished printed product or garment due to differences in displays, garment materials, inks, and production processes.

Custom apparel orders are typically completed within 7–10 days unless a different turnaround is stated for the order. DTF transfers and gangsheets are typically ready the same day when ordered by 10:00 AM and the next day when ordered after 10:00 AM. Production times are estimates and may vary based on order requirements, artwork, volume, product availability, holidays, and other production conditions. Rush production may be available depending on the current production schedule. Rush availability must be confirmed by Printboy and should not be assumed until confirmed. Shipping is available. Shipping charges are determined and charged when the completed order is shipped. Transit time is separate from production time. Printboy is not responsible for delays caused by the shipping carrier after a package has been accepted by the carrier. Printboy does not provide local delivery. Completed orders may also be picked up at Printboy, 4890 N Courtenay Parkway, Merritt Island, FL 32780. After-hours pickup is available through the side door marked "Printboy." Turn the door handle UP to unlock the door. Completed pickup orders will be located just inside the door. Customers should not assume that an order is complete or ready for pickup solely based on an estimated production date. Order readiness should be confirmed through the applicable order notification or communication from Printboy.

By placing an order with Printboy, using our storefront, or submitting artwork or other materials for production, you agree to these Terms of Service. ORDER INFORMATION AND PAYMENT You are responsible for providing accurate order, contact, garment, artwork, shipping, and other information necessary to complete your order. Payment is due in full before production begins unless Printboy expressly agrees otherwise. Production times are estimates unless Printboy expressly confirms a specific completion date. Rush requests are subject to production capacity and must be confirmed by Printboy. ARTWORK AND CONTENT By submitting artwork, logos, photographs, trademarks, text, or other content to Printboy, you represent that you own the content or otherwise have the necessary permission and rights to reproduce it. You authorize Printboy to reproduce, resize, adjust, clean up, prepare, and otherwise process submitted artwork as reasonably necessary to produce your order. Printboy may decline to reproduce content when Printboy reasonably believes production would violate applicable law or third-party rights. CUSTOM PRODUCTS Custom-printed products are produced specifically for each order. Variations may occur between digital displays, mockups, garment colors, materials, and finished printing. Reasonable production variation does not necessarily constitute a defect. Returns, reprints, cancellations, and refunds are governed by Printboy's Return Policy. PRIVACY Use of personal information is governed by Printboy's Privacy Policy, which is provided on this Policies page. CONTACT Printboy FL LLC 4890 N Courtenay Parkway Merritt Island, FL 32780 Website: printboy.co

Printboy FL LLC ("Printboy," "we," "us," or "our") collects and uses personal information as necessary to provide printing services, prepare quotes and mockups, process orders and payments, communicate with customers, provide customer support, arrange shipping and pickup, and operate our business. INFORMATION WE COLLECT Depending on how you interact with Printboy, we may collect information including: - Name - Company or organization name - Email address - Telephone number - Billing and shipping information - Order and transaction information - Garment and product selections - Artwork, logos, photographs, reference images, and other files you provide - Communications with Printboy - Information necessary to prepare quotes, mockups, and orders Payment information may be processed by third-party payment processors. Printboy does not necessarily receive or store complete payment-card information. HOW WE USE INFORMATION We may use personal information to: - Respond to inquiries - Prepare quotes and mockups - Process and produce orders - Communicate about artwork and production requirements - Provide customer service - Arrange pickup or shipping - Process payments - Maintain business and transaction records - Prevent fraud or misuse - Comply with legal obligations - Operate and improve our services SMS AND MMS COMMUNICATIONS When a customer contacts Printboy and agrees to receive a text message, Printboy may use the customer's telephone number to send SMS or MMS communications related to the customer's inquiry, quote, artwork, mockup, order, pickup, shipping, or customer-service request. For example, during a customer-initiated telephone call, Printboy may ask whether the customer would like to receive a text so the customer can reply with artwork, logos, reference images, photographs, an email address, or other information relevant to the customer's request. A text is sent after the customer agrees. Message frequency varies. Message and data rates may apply. Customers may reply STOP to opt out of SMS/MMS communications and HELP for assistance. Consent to receive SMS/MMS messages is not a condition of purchasing goods or services. Mobile opt-in information and consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. SHARING OF INFORMATION Printboy does not sell personal information. We may disclose information to service providers when reasonably necessary to operate our business and fulfill customer requests, including payment processors, hosting and technology providers, communications providers, production-related service providers, and shipping carriers. These providers may receive information only as necessary to perform services on our behalf or as otherwise permitted by law. We may also disclose information when required by law, to protect our legal rights, to prevent fraud or misuse, or in connection with a legitimate business transaction. DATA RETENTION AND REQUESTS We retain personal information for as long as reasonably necessary to provide services, maintain appropriate business and transaction records, resolve disputes, enforce agreements, and comply with legal obligations. Customers may contact Printboy to request access to, correction of, or deletion of personal information, subject to applicable legal, accounting, transaction-record, and other retention requirements. SECURITY Printboy uses reasonable administrative and technical measures intended to protect personal information. No electronic storage or transmission method can be guaranteed to be completely secure. POLICY UPDATES We may update this Privacy Policy periodically. The current version displayed on this Policies page applies to use of Printboy's services. CONTACT Questions regarding this Privacy Policy or Printboy's privacy practices may be directed to: Printboy FL LLC 4890 N Courtenay Parkway Merritt Island, FL 32780 Website: printboy.co